You may encounter an error that the phone is not registering with RingCentral. This may mean that the phone is locked with your previous provider. Please contact your previous provider's support to have the phone unlocked. Refer to your phone's user guide or contact your phone's support hotline for specific instructions.
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It's crucial that Cisco phone certificates are factory-installed and not added later. Third-party phones must already have a valid factory-installed device certificate to be used on 8x8 service. Notes: Accommodation of devices not purchased from or originally provisioned for service by 8x8 is on a commercially reasonable effort basis.
These devices are not guaranteed to be supported on 8x8 service. Before You Begin Connect the phone to the network and power it on. Via the phone menu, verify that the device has a valid factory-installed device certificate.
If you do not see this, the phone cannot be provisioned for use with 8x8. Please contact the phone's previous owner or the previous service provider for assistance. Factory reset the phone. Find and note the phone's IP address. Phone should reset.
Following the manual reboot, wait 30 seconds. The phone will reboot again on its own. When sync is complete, power-cycle the phone. The device should update to correct date and time. The device should get an extension number and come online.
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