COPC CALL CENTER PDF

We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. COPC Inc.

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We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. Through the certification process, your organization will gain a complete understanding of how to run the optimal call center and ensure that every component consistently meets or exceeds benchmarked performance objectives. COPC Inc. Process certification allows you to address a specific performance issue within your customer contact operation and optimize key work processes—particularly when you need a quick resolution to a critical issue.

Contact us to learn more about the benefits of certification or read this case study. Combined with our Outsourcing Management System, we have driven global consistency in managing metrics and implementing best practices, resulting in increased performance levels within Microsoft and with our suppliers.

Brochure: Create Loyal Customers We provide consulting, training and certification to help companies boost performance and improve the customer experience. Case Study: Customer Satisfaction See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

Call Center Certification. Benefits of Call Center Certification by COPC Inc: Objective measures in place for all activities that directly impact your end-users or your clients if you are a third-party provider A demonstrated capability to achieve a majority of your performance targets Implementation of performance improvement methodologies that has provided proven results Gives you a roadmap and established processes to plan for change and achieve a significant return on investment.

The Call Center Certification Process. Ready to Get Started? Call Center Certification Requirements: Adopt and implement best practices to manage customer satisfaction, revenue, service, quality and costs Demonstrate the capability to achieve a majority of performance targets Take corrective actions for poor performance or weak processes within your call center operation.

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The call center is the window into the customer experience

We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. When a customer reaches your center, you have a unique opportunity to either turn a bad experience into a good one, or deliver such a great experience that they become advocates of your brand.

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Call Center Certification

We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. Companies have responded by changing….

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Call Center Training

COPC Inc. According to the World Bank, "COPC standards and certifications are the fastest-growing industry-specific standards that provide compliance parameters in areas such as client satisfaction, computer infrastructure, and accuracy of responses". In , the COPC family of standards was developed by buyers, providers and senior managers responsible for operational management. Bean , Microsoft , Motorola and Novell. It is performance-centric and data-driven, using processes and people as enablers and leadership and planning as drivers. Standards Committee evolved from the initial group of business professionals that formed the first edition of the COPC CSP Standard, and precedes the founding of the company.

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